Terms & conditions

Marrakech desert and mountain trips are unique local website based in Marrakech we are specialized we offer Day Trips, Desert tours, trekking in morocco, and imperials cities tours. the website provides online services on tours and transportation in morocco. all those services that the website provides are made directly online through the booking form or by telephone, fax, email... the language is English, French, Spanish. those languages are not our mothers. we try our best to provide you the good content with the correct meaning. anyway, we are a local company and we can organize a perfect voyage with our expert team.

How To Book:

To book any of our tours on this website, please book online. and you can contact or call us on (+212 617 250 840) or you can use booking form and our team we respond to you shortly. Our booking system it's easy to use and our team is present 7/24 for helps. we are here to help you to book your services.

We guarantee that the personal that information you provide when booking is used only for our booking management and not for other purposes that violate you personality.

How To Add Trust Feedback :

In order to show to clients the evidence on our good quality, we publish on this site some feedback given by our clients after their voyages with us. in addition after your trips, you will be able to share your feedback with other clients through rating the tour that you were booked. for trust review, you can not able to post any feedback before your booking is made and after your tours. that's mean the guest who purchased the tour with us who are only able to leave the feedback.

Booking destails :

Once your booking is made, the confirmation of the tour will be sent to your email (invoice/receipt). you can log in to your account to download your receipt and seeing anything concerning your booking. after your booking the tour our team will contact you if need any other information.

Payment option :

We provide our clients a secure and 100/100 safe payment. we provide 2 methods of payment getaway our guests can choose to pay their Trips/tours using stripe payment or PayPal Payment you can use your credit card if you don't have a PayPal account, and No extra Fee when you book your product online. we accept payments via American Express, visa, and master card for secure payment you will be able to pay the amount of the trips directly to PayPal or strip. Our client can choose to pay in full or paying a low deposit (15%) , when you trying to book with us you will be able to choose to pay in full or you can select pay deposit. We accept cash payment in Moroccan Dirhams, Euros, US Dollars without Extra fee.

Change Your Booking Dates :

Our Guest Can change the dates of their tour, but you can easily writing via email to us and we will be pleased to change the date of the tour to another time or date that you like. so changing booking dates are available with no extra charges.

Concellation booking :

The standard cancellation policy allows you to request a change to and/or cancel a Booking up until 24 hours before the start time of the Booking; or if the tour does not have an explicit start time, the deadline to request a change or to cancel will generally be 11:59 pm, two days before the start date. Timings are calculated in accordance with the time zone of the tour.

Pay Deposit:

  • If you Concelation the trip before 24 Hours: full deposit refunded
  • Less than 24 Hours no refund

Full in pay:

  • If you Concelation the trip before 24 Hours: full Payment refunded
  • Less than 24 Hours no refund

Insurance :

We do not provide any insurance. It is your full responsibility to obtain appropriate travel insurance. We strongly encourage you to have travel insurance in the event of illness, cancellation, baggage loss, and others.